Terms & Conditions - Stay Wellbeing & Lifestyle Resort
STAY Wellbeing & Lifestyle Resort

Terms & Conditions

BOOKING CONDITIONS/ONLINE RESERVATIONS

Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for STAY Wellbeing & Lifestyle Resort(the “Hotel”) are accepted. The Terms and Conditions below are for bookings made directly via the hotels’ websites and payments via payment gateway systems through STAY Wellbeing & Lifestyle Resort.

By using this site, you agree to be bound by these Terms and Conditions.

You agree to abide by the terms or conditions of purchase imposed by STAY Wellbeing & Lifestyle Resort with whom you elect to deal. You understand that any violation of any such Terms of Use may result in cancellation of your reservations, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations and STAY Wellbeing & Lifestyle Resort debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.

We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.

BOOKING CONFIRMATION

When reserving a room your name, address, arrival- and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received an electronic reservation confirmation number.

All reservations must be guaranteed with a credit card that is valid throughout the stay. 
We reserve the right to cancel or modify reservations, where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances contained or resulted from a mistake or error. STAY-Phuket wellbeing & Lifestyle Resort reserves the rights to cancel or amend bookings if they do not follow our terms & conditions. 

Booking cancellation policies and their penalty charges including terms & conditions are different and stated individually by each offer, rate, promotion, and packages throughout the website.

Should you like to contact us regarding your reservation you may also email us on reservations@stay-phuket.com mentioning your booking reference number, name and dates of your stay.

CANCELLATION & No-Show POLICY

Each rate booked at STAY Phuket Wellbeing & Lifestyle is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, STAY-Phuket Wellbeing & Lifestyle Resort has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.

For Non-refundable Booking,

  • No cancelations or Amendments. Full pre-payment must be received immediately to confirm your booking.

For Standard Bookings,

  • FREE Cancelations and Amendments allowed up to 15 Days prior to your scheduled day of arrival. Full payment must be received at least 10 days prior to your scheduled day of arrival or, if your booking is made within 10 days of your scheduled day of arrival, Full payment will be required at the time of booking.
  • Cancelations received with less than 15 day’s notice are subject to one-night charge
  • For Peak Season Bookings, full payment must be received at least 30 days prior to your scheduled day of arrival or, if your booking is made within 30 days of your scheduled day of arrival, Full Payment will be required at the time of booking.
  • No Shows or Failure to Cancel: Charge the full amount of the total cost of stay
  • Shorten Stays / Early Check-Outs: Charge the full amount of the total cost of stay
METHODS OF PAYMENT

Full or part payments for Travel Arrangements may be made either by,

  • Bank Transfer – If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you. The amount must be transferred in advance before check in, only after our accounting department confirmed the amount in the bank we can allow guest to check in.
  • Credit Card (Visa, Mastercard, JCB, Union Pay)/ Debit Card – The credit card authorization form can be provided by us on your request. Please note that you have to return to us duly filled and signed credit card authorization form, either through email or fax, along with a copy of your credit card (both sides should be copied) to process the said payment. Depending on the booking payment terms, you may pay by credit or debit card at the time of arrival.
  • Cash Payment
FINAL PAYMENT

The balance of payment due for Your Hotel Accommodation, if any, must be paid by you before leaving the hotel.

CHANGES TO THE BOOKING

If you wish to change the date of reservation, it can be done by sending a mail to reservations@stay-phuket.com. If the online rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during your stay. If the online rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by you before departure.

Date changes will be done subject to availability.

AIRPORT TRANSFERS

Airport Transfers can be arranged. We would require your confirmed flight details to arrange and confirm airport transfers and rates for the same. Please send the details reservations@stay-phuket.com.

Relocation

In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.

The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

If the Guest wish to cancel the reservation at this point, we will do so without any penalties and refund the full amount (minus any bank charges).

Best Rates Guaranteed

We’re confident that when you book directly on our official website, you’ll always get our best prices. Our best rate guarantee is a promise of that.

In the unlikely event that you’ve found a better rate after booking on our official website, just let us know. We’ll happily match it and give you an extra 20% discount too.

But before you do, here’s what you need to consider:

  • Have you already booked on STAY-Phuket.com? Bookings on other websites do not qualify
  • Are the booking conditions and cancellation policies for what you have booked the same as those displayed on our brand website? Different booking conditions and/or cancellation policies do not meet the criteria.
  • Is the rate available to the general public? Rates that require membership or promotion codes do not qualify
  • Can this rate be booked on the Internet for the same dates? Rates may change at any time due to various factors. If you find a lower rate which is also available on our website at the same time, we will only match the rate, but a further 20% discount will not be applied
  • Does the rate include tax and service charge?
  • Can you show us the rate difference in our hotel’s local currency?
  • Is the difference less than 0.5% due to currency conversions?
  • Have you booked a package?
  • Does the alternative website offer you instant confirmation? On request bookings do not qualify

Still convinced you’ve beaten our best rate guarantee? Complete this Quick Claim Form within 24 hours of your booking, and we’ll let you know the results.

BOOKING (RESERVATION) DISPUTS

If a dispute arises in regards to a reservation made with any STAY Wellbeing & Lifestyle Resort, STAY Wellbeing & Lifestyle Resort has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges.

In such instances, we will ensure this is of a similar or superior standard.

BREAKAGES AND DAMAGES

As a guest you are responsible for damage caused on purpose or by accident by you, your guest in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.

The responsibility for caused damage is determined by general principles.

It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.

BEHAVIOR

We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

COMPLAINTS

We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.

If your complaint cannot be resolved locally you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to STAY Wellbeing & Lifestyle Resort. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.

Please mail your concerns to reservations@stay-phuket.com

INFORMATION PROVIDED BY YOU

All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.

IDENTIFICATION REQUIRED AT THE TIME OF CHECK IN

Original identification is required at the time of check in. Hotel voucher can be shown either in printed or digital form. Thai national ID or Driving License required for all Thai guests staying at STAY Wellbeing & Lifestyle Resort. All foreigners need to provide original passports along with their immigration slip (T.M. 6) number.

VALIDITY

The above terms and conditions are valid from the 01st January 2019.